I know this topic has been discussed but I have a fairly specific question.
I bought a 2023 HTC used with 5,500km on it at the beginning of the summer. I am planning on taking the vehicle in this week for service (oil change, recalls etc) before I park it for the winter (and to take advantage of the second “free” oil change). I will also get the DTC service as I am at ~12,000km.
The dealership is telling me that the DTC change will not be covered ($930) as the DTC service “would have been done” when the car got its first oil change @ 5,000km last October - before I bought it. I don’t know if this was the case. Is there a way to tell or should I just accept this and suck up the cost?
Thoughts appreciated. Thanks. Harvey.
There is also this…
gm
HOME OFFICE LETTER
NUMBER:
DATE:
To:
CATEGORY:
SUBJECT/PROGRAM NAME:
HIGHLIGHTS
2022-601R02
NOVEMBER 7, 2022
GM CANADA DEALERS
SERVICE
2 COMPLIMENTARY LUBE-OIL-FILTER PROGRAM
UPDATED ATTACHMENT 'A' REIMBURSEMENT AMOUNTS
(SUBJECT TO PROGRAM GUIDELINES)
WHAT'S NEW? Updates made to reimbursements shown within Attachment A summary.
Reminder:
2023 MY vehicles are eligible for this 2 Complimentary Lube-Oil-Filter Program. As outlined in Attachment 'A' -
2022-601, the GM Canada 2 Complimentary Lube-Oil-Filter Program for GMC, Chevrolet, and Buick (the "LOF
Program"), includes a maximum total of two (2) lube-oil-filter services at intervals in accordance with the oil life
monitoring system and the vehicle's Owner's Manual. Additionally, Corvette customers are eligible for a DCT
(Dual Clutch Transmission) filter replacement and transmission fluid top off at the time of their first oil change.
Program Details:
The LOF Program provides customers with an ACDelco oil and filter change in accordance with the oil life
monitoring system (taking into account customer convenience and preference in having their oil changed at the
time of the 12,000 KM tire rotation) and as indicated in the vehicle's Owner's Manual for two (2) years or 24,000
KM, whichever occurs first, on 2023 MY vehicles. Fluid top offs, inspections, tire rotations, wheel alignments and
balancing, etc. are NOT covered.
Customers are limited to two (2) lube-oil-filter service events during the LOF program period. Corvette
customers are limited to one (1) DCT filter service event during the LOF program period. This program is our
opportunity to provide eligible new vehicle customers with an exceptional service experience and build a
trusting, loyal relationship. If accomplished, it will lead to long term service retention and provide a broader base
of customers who will return to the dealership for customer pay business and future vehicle sales. Plus,
customers will still be able to purchase the respective GMC, Chevrolet, Buick Maintenance Plan through Motors
Insurance Corporation (MIC), our preferred and contracted provider of
Dealers should continue to reference 2021-601 and revisions for the 2022 MY, 2020-601 and revisions for the
2021 MY, 2019-601 and revisions for the 2020 MY.
Bob McClelland
Director Customer Care & Aftersales